Политика возврата средств

At The Aeronaut, we engineer each creation with uncompromising craftsmanship and a spirit of aviation excellence. If for any reason your order isn’t perfect, our streamlined return process ensures your experience remains as premium as the product.

1. Return Eligibility

We accept returns and exchange under the following conditions:

  • Items must be in unused, original condition, with all tags, packaging, dust bags, and protective elements intact.
  • Returns and exchange must be initiated within 14 days of delivery for domestic orders or 28 days for international orders.
  • Products marked final sale, custom, personalised, or made-to-order are not eligible for return.

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2. How to Initiate a Return

You can initiate a return through your Aeronaut account:

  1. Log in at www.theaeronaut.com/account
  2. Go to Order History
  3. Select the relevant order and click Request Return
  4. Follow the prompts and submit your request

After approval, you will receive return instructions and a Return Authorisation Number.

Need help? Contact us at: crewsupport@theaeronaut.com

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3. Return Delivery & Costs

  • UAE: Complimentary return delivery label provided.
  • Rest of the World: Returns and exchange accepted, but customer is responsible for any duties and taxes.

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4. Refunds

After we receive and inspect your return:

  • Refunds are issued to the original payment method within 7-14 business days.
  • Original delivery, handling, and duty fees are non-refundable.
  • International refunds may exclude customs/duty charges.

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5. Exchanges

We do not offer direct exchanges. Please return the item and place a new order for the replacement.

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6. Faulty or Damaged Items

If you receive a damaged or defective product:

  • Contact crewsupport@theaeronaut.com within 48 hours of delivery.
  • Include photos and order details.
  • We will cover all delivery costs for approved claims.

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7. Gift Returns

If your item was a gift:

  • You may initiate a return through your Aeronaut account.
  • Refunds go to the original payment method unless store credit is requested.

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8. Regional Notes

  • UK & EU: You have the right to cancel within 14 days under Consumer Contracts Regulations.
  • USA: We comply with all state-level consumer protections.
  • UAE & GCC: Returns and exchange governed by local e-commerce laws.
  • Asia & Other Regions: Returns and exchange follow global best practices, subject to local customs policies.

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9. The Aeronaut Promise

Your satisfaction fuels our mission. If your return is due to fit, feel, or function, we value your feedback—it helps us build better experiences.

For any queries, please contact: crewsupport@theaeronaut.com