Terms of Sale

These Terms of Sale govern all purchases made through www.theaeronaut.com and form a legally binding agreement between you (the customer) and The Aeronaut Trading FZCO, based in Dubai, United Arab Emirates.

Please read these terms carefully before placing an order. By purchasing from our website, you agree to be bound by these Terms of Sale.

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1. Orders

1.1 Acceptance

All orders are subject to acceptance and availability. Once your order is placed, you will receive an email confirmation. This confirmation does not constitute acceptance. Acceptance occurs only when we dispatch the product(s) and confirm shipment.

1.2 Right to Refuse

We reserve the right to refuse or cancel any order at our sole discretion, including for reasons such as:

  • Product unavailability
  • Errors in pricing or product information
  • Suspicion of fraudulent activity

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2. Pricing & Payment

2.1 Pricing

All prices are listed in the displayed currency (e.g., AED or USD) and include applicable VAT unless otherwise stated. We reserve the right to change prices at any time without notice.

2.2 Payment Methods

We accept major credit/debit cards and other payment options clearly indicated on our checkout page. By placing an order, you confirm that the payment method is yours or that you are authorised to use it.

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3. Delivery

3.1 Delivery Locations

We ship worldwide unless stated otherwise. Delivery times and costs are calculated at checkout based on your location.

3.2 Delivery Times

Delivery times are estimated and not guaranteed. We are not responsible for delays caused by customs, couriers, or unforeseen events.

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4. Returns & Exchanges

4.1 Return Policy

Returns and exchange are accepted within 14–28 days of delivery (depending on location), for items in original, unused condition with all packaging and tags intact. Custom or personalised items are not eligible unless faulty.

4.2 Process

To initiate a return, Please initiate a return through your online account or contact returns@theaeronaut.com with your order number and reason. Return delivery is at the customer's expense unless the item is faulty or incorrect.

4.3 Refunds

Approved refunds will be issued to the original payment method within 7–14 business days after we receive the returned item.

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5. Product Availability

We strive to keep inventory accurate. If an item becomes unavailable after you order, we’ll notify you and issue a full refund.

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6. Warranty & Quality

6.1 Warranty

If an item arrives damaged or defective, notify us within 7 days. Proof of damage may be required.

6.2 Limitation

We do not provide warranties beyond what is legally required. Damage from wear, tear, or misuse is not covered.

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7. Customs, Duties & Taxes

International customers are responsible for any customs duties, taxes, or import fees. These charges are not included in the purchase or delivery price.

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8. Intellectual Property

All products, designs, and branding are the exclusive property of The Aeronaut and may not be copied or used without written permission.

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9. Limitation of Liability

To the extent permitted by law, The Aeronaut Trading FZCO is not liable for indirect, incidental, or consequential damages arising from the use of our products.

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10. Governing Law

These Terms of Sale are governed by the laws of the United Arab Emirates. Any disputes will be resolved exclusively in the courts of Dubai.

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11. Contact

If you have questions or concerns regarding your purchase, please contact: