Politique d’expédition

At The Aeronaut, every order is handled with the same precision and care that defines our craft. From the moment your order is placed, we prepare it for takeoff—ensuring swift, secure delivery no matter where you are in the world.

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1. Delivery Destinations

We proudly ship worldwide, ensuring seamless delivery wherever your coordinates may be:

  • United Arab Emirates: Next-day delivery
  • GCC, UK, EU, USA, and Rest of World: 5–7 business days

Note: Delivery times may vary slightly due to customs procedures, regional holidays, or remote locations.

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2. Delivery Fees

  • UAE: Complimentary next-day delivery on all orders
  • International: delivery fees calculated at checkout based on your location and selected delivery method
  • Duties & Taxes:
    • Included in the final checkout price for most regions
    • In select countries, customs clearance fees may be payable upon arrival

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3. Order Processing

  • Orders placed before 1:00 PM Gulf Standard Time (GST) are processed the same day
  • Orders placed after this time ship the following business day

Please note: Made-to-order, personalised, or pre-order items will ship according to the timeline provided on the product page.

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4. Delivery Partners

We work exclusively with premium logistics providers—including DHL Express, FedEx, UPS, and trusted local couriers—to ensure safe and timely delivery with full tracking.

Once your order has shipped, a confirmation email with tracking details will be sent to you.

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5. Delivery Requirements

  • High-value orders may require a signature upon delivery
  • If delivery is missed, the courier will attempt redelivery or contact you to reschedule

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6. Packaging

Every order arrives in our signature premium packaging—secure, refined, and designed to deliver an exceptional unboxing experience.

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7. Delivery Support

If your shipment is delayed, lost, or arrives damaged, please contact us at crewsupport@theaeronaut.com within 48 hours of delivery. Our support team will work swiftly to assist you.

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The Aeronaut Experience

We believe the delivery experience should reflect the quality of the product itself—fast, reliable, and first-class. From our hangar to your hands, we ensure every journey is as smooth as our service.