سياسة الخصوصية

1. Who We Are

The Aeronaut is a luxury fashion and accessories brand operated by The Aeronaut Trading FZCO, based in Dubai, United Arab Emirates.

Contact Information:

  • Privacy Team
  • Privacy@theaeronaut.com
  • +971 50 218 7060

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2. Personal Data We Collect

We may collect the following categories of information:

Information You Provide:

  • Name
  • Email address
  • Phone number
  • delivery and billing address
  • Payment information (processed securely via trusted providers)
  • Account or loyalty program details
  • Communication preferences

Automatically Collected Data:

  • IP address and device type
  • Browser type and version
  • Browsing activity and interactions on our site
  • Location (based on IP or consent)

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3. How We Use Your Data

We use your personal information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate transactional updates and promotions (with your consent)
  • Administer loyalty and referral programs
  • Improve website functionality and user experience
  • Comply with legal obligations
  • Prevent fraud and ensure security

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4. Legal Bases for Processing (GDPR, UK GDPR)

If you are in the UK or EU, we only process your personal data when we have a legal basis, including:

  • Your consent
  • To perform a contract with you
  • To comply with a legal obligation
  • Legitimate interests (e.g. to market relevant products to existing customers)

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5. Your Rights

Depending on your region, you may have the following rights:

  • Access and request a copy of your data
  • Correct or update your information
  • Delete your data (“right to be forgotten”)
  • Object to or restrict processing
  • Withdraw consent
  • Port your data to another provider
  • Lodge a complaint with your data protection authority

To exercise any of these rights, contact us at Privacy@theaeronaut.com

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6. Do We Share Your Data?

We do not sell your personal data. We may share it with trusted service providers for:

  • Payment processing
  • Order fulfillment and delivery
  • Marketing and analytics (only with consent)
  • Cloud hosting and infrastructure
  • Legal or regulatory compliance

All partners are contractually bound to protect your data.

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7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These may be used for:

  • Remembering your preferences
  • Analytics and performance
  • Personalization
  • Advertising (with consent)

You can manage cookie preferences in your browser or via our cookie banner.

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8. Data Transfers

We may transfer your information across borders, including to countries that may not offer the same level of data protection. In such cases, we ensure adequate safeguards (e.g. Standard Contractual Clauses, DPA agreements).

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9. Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect data from children. If we become aware of such data, we will delete it promptly.

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10. How We Protect Your Information

We implement physical, technical, and administrative safeguards to protect your data, including:

  • SSL encryption
  • Access controls
  • Regular audits and monitoring
  • Secure data storage with limited access

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11. Retention of Data

We retain your data only as long as necessary to:

  • Provide you with services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

When no longer needed, your data will be securely deleted or anonymized.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. We recommend reviewing it regularly to stay informed. Continued use of our services implies acceptance of any updates.

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13. Contact Us

If you have questions, concerns, or would like to exercise your privacy rights: